Frequently Asked Questions
Sometimes things aren't as clear as we hoped they would be. And that is why we created a Facts and FAQs page, which answers most of the top questions we get.
Printing
We have developed a proprietary printing method that prints your logos, brand, and other information onto our products in bright CMYK-matching color. You can submit your logo designs when ordering.
What file format and resolution is best?
We prefer minimum 300dpi images on a clear background in either EPS/PDF/SVG/PNG format.
Design Renditions
We can create renditions of your design as needed. Nothing is printed and finalized until you approve the design. If you place an order on this website, you will receive a mockup rendition image of your product within 24 business hours for you to approve.
What if I am in a super rush?
Email (support@blackyakcustoms@gmail.com) or call us (858-653-4990) right away. We can finish most any job in as short a timeframe as you need.
Features
All of our glow products are rechargeable and include a built-in lithium battery, so there are no wires to worry about. They charge in full in 2-4 hours, and then they have an 8+ hour battery life. A charger is included.
What if I want it on full-time?
If you don't want to keep charging them, you can also leave them plugged in.
Each item comes with a remote control allowing you to choose from 16 colors (including white, pink, blue, orange, red, green, etc). Each unit can also be set to color-changing effects such as fading colors, strobe, smooth, or flash modes. You can also adjust the brightness levels.
Do I need a remote for each LED display that I order?
Nope! One remote control can operate all of the same style of LED display. If you order 20 glow cubes, you can use one remote control to change the colors of all of them from up to 30 feet away.
Durability and Warranty
Our glow products are made of a molded PE plastic. They are incredibly durable. You can literally stand on most of them. Many customers order cubes in 14" and above to use as seating, ottomans, foot rests, etc. Our molded frames will last a lifetime indoors or outdoors.
Can these break down for travel?
No, these are made of solid molded PE. Nothing flimsy. Nothing breakable. They are virtually indestructible. Our popular light cubes are unbreakable and shatterproof. They have rounded corners and edges, which avoid the risk of injury.
Black Yak Customs offers a lifetime guarantee on the frame of our glow products for these reasons.
Is the light fixture replaceable?
Yes, the light fixture is removable and replaceable. While we rarely ever do replace them, each light fixture is built to last 10+ years of normal use.
Waterproof
Many designs like the orbs and even cubes can float on water. Because of the weight distribution, the light source will remain on the bottom. Each cube and orb is IP65 rated. It is not recommended to leave them floating in water for more than 8 hours at a time. They can also be left outside in the rain without worry.
Can I float them in my pool at night?
Absolutely!
Production Times
The standard production time is 5-10 business days. We offer both Free Standard Production and Rush (2-3 business days) production. The Rush Production fees are calculated when ordering based on the size of the product, number of printed sides, and quantity.
I need it faster! Can I get it delivered to me this Friday?
We can pretty much deliver as fast as you need! We have even delivered the same day locally. Obviously, there is a cost to increase the production and delivery time, but the best thing to do is call us or email us.
Delivery Times
We offer free shipping within the continental US. We ship from California. Expedited shipping options are always available as well. Please always let us know your target date or event date so that we can ensure your order arrives well in time. We ship orders daily to convention centers, hotels, venues, stadiums, malls, etc. We can arrange for your order to arrive on the exact date that you need.
Do you offer Next Day Shipping?
Yes, we offer Next Day, 2 Day, Rush (1-5 day), and Standard Free Shipping options. The shipping estimates are calculated based on the days in transit once the order is produced and shipped. An order placed with Standard production will arrive one day AFTER the product is produced. The fastest delivery time requires Rush Shipping AND Rush Production.
I'm shipping to a convention center with special packaging requirements and labelling. Can you do this?
We have literally seen it all and done it all. We ship to venues every day. We will get your product there when you need it guaranteed. We can even have a parcel held for pickup, delay shipments, etc.
We hope this answers most questions you may have. Please let us know if you have any questions not found here.